Resolved -
We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally.
If you are still experiencing any issues, please try the following:
Refresh your browser page.
Sign out and sign back into your account.
Thank you for your patience while we worked to get things back on track.
Feb 24, 00:36 PST
Monitoring -
A fix has been implemented and we're monitoring the results.
Feb 23, 23:24 PST
Update -
We are continuing to investigate this issue.
Feb 23, 22:04 PST
Update -
Investigating Issues with Transaction Processing and Settings
Update:
We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following:
Company Settings: Pages may fail to load or appear blank.
Product/Service Tables: Data may not display correctly within transactions.
Tax Calculations: Automatic tax calculations are currently unavailable.
Saving Transactions: Users are currently unable to save new or existing transactions.
Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.
Feb 23, 21:32 PST
Investigating -
We are currently investigating the issue.
Feb 23, 19:35 PST