We have identified the issue and are currently working on a resolution which is expected within the next hour.
Posted Mar 26, 2019 - 11:34 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 26, 2019 - 10:41 PDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 26, 2019 - 10:00 PDT
Identified
We believe we have identified the issue and are currently working to resolve it. More information will be released as soon as it is available.
Posted Mar 26, 2019 - 09:26 PDT
Update
We are continuing to investigate this issue.
Posted Mar 26, 2019 - 09:16 PDT
Investigating
When sending their payroll data, some customers are seeing a message "We're sorry. We've encountered a Payroll Service connection error and could not send your payroll information."
We are currently working to identify the cause of this issue. As soon as we know more, updates will be posted here.
