Confirmation email with install numbers are not being received when orders are placed for QuickBooks 2019 through the E-store

Incident Report for QuickBooks

Resolved

This incident has been resolved. Confirmation emails for online orders should be received as expected.
Posted May 30, 2019 - 10:14 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

If the order you placed between 5/27 and 5/28 does result in a double charge please make sure to contact support by going to this website to make any corrections to your account.

https://quickbooks.intuit.com/learn-and-support/
Posted May 29, 2019 - 09:11 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 28, 2019 - 07:04 PDT

Investigating

We are currently investigating this issue. Do not try placing another order as this will possibly result in being billed twice for both orders. Please subscribe to this incident to be notified when more information becomes available.
Posted May 27, 2019 - 13:44 PDT
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