American Express customers unable to connect accounts or update Bank Feeds in QuickBooks

Incident Report for QuickBooks

Resolved

An earlier issue with American Express connection is working again. Please refresh your Bank Feeds to download new transactions or attempt to connect your account again. We apologize for the interruption in service and thank you for your patience as we worked with American Express on resolution.
Posted Mar 05, 2019 - 16:01 PST

Update

We are continuing to work with American Express on resolving this issue. Thanks for your patience.
Posted Mar 04, 2019 - 14:42 PST

Investigating

Some American Express customers are currently unable to connect accounts or refresh Bank Feeds to download transactions. This is impacting QuickBooks Online and QuickBooks Self-Employed. We are working with American Express on fixing the problem. We apologize for any inconvenience this may cause.
Posted Mar 04, 2019 - 09:20 PST
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