Some accountant users are unable to access client accounts in QuickBooks Online.

Incident Report for QuickBooks

Resolved

Our teams have resolved the issue, and users should now be able to login.

Thank you for your patience as we worked to resolve this issue.
Posted Sep 21, 2023 - 09:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.
Posted Sep 21, 2023 - 09:14 PDT

Identified

We’ve identified the source of the problem and are working to resolve the issue.
Posted Sep 21, 2023 - 09:12 PDT

Investigating

Some customers are currently unable to login in to their Clients QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Posted Sep 21, 2023 - 08:57 PDT
This incident affected: QuickBooks Online (United States, Canada).
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