Some customers are unable to access Payroll in QBO and QBOA

Incident Report for QuickBooks

Resolved

This incident has been resolved.

Posted Jun 23, 2023 - 08:23 PDT

Update

We are continuing to investigate this issue.

Posted Jun 23, 2023 - 05:50 PDT

Investigating

We are aware that some customers are unable to access Employees Payroll section in QBO and QBOA with error - "Something unexpected happened." Investigation has commenced and we hope to get this up and running soon. We apologise for any inconvenience that this has caused.

Posted Jun 22, 2023 - 22:53 PDT

This incident affected: QuickBooks Online (APAC).