Some customers are encountering an error when attempting to send payroll.

Incident Report for QuickBooks

Resolved

Our teams have resolved the issue, and payroll can now be processed.

Thank you for your patience as we worked to resolve this issue.
Posted Oct 02, 2023 - 15:44 PDT

Update

A fix has been implemented and we are monitoring the results. Payroll is currently working as expected. We apologize for the inconvenience.
Posted Oct 02, 2023 - 15:15 PDT

Monitoring

The issue has been identified and a fix is being implemented. Our next update will be available within the next hour.
We apologize for the inconvenience and hope to get everything up and running soon.
Posted Oct 02, 2023 - 14:38 PDT

Identified

We’ve identified the source of the problem and are working to resolve the issue. Our next update will be available within the next hour.
Posted Oct 02, 2023 - 13:45 PDT

Update

We are continuing to investigate this issue.
Posted Oct 02, 2023 - 13:20 PDT

Update

We are continuing to investigate the issue. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Posted Oct 02, 2023 - 13:19 PDT

Investigating

Some customers are encountering "Error in transmission: Company has a pending request that was not saved correctly or has not finished". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Posted Oct 02, 2023 - 12:35 PDT
This incident affected: QuickBooks Desktop (United States).