American Express customers unable to download webconnect files from the American Express website
Incident
Report for QuickBooks
Resolved
The update to the American Express website has been completed, and online banking services completely functional.
It will be necessary to deactivate and reactivate American Express accounts enabled for online services in QuickBooks to resume downloading. Instructions to do this can be found in the KB articles below.
- Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230
- Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925
- Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117
It will be necessary to deactivate and reactivate American Express accounts enabled for online services in QuickBooks to resume downloading. Instructions to do this can be found in the KB articles below.
- Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230
- Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925
- Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117
Update
The completion date for the website maintenance is now planned for Thursday morning 8/8 instead of 8/7 as previously stated.
Update
The completion date for the website maintenance is now planned for Wednesday morning 8/7 instead of 8/6 as previously stated.
Update
The completion date for the website maintenance is now planned for Tuesday morning 8/6 instead of 8/5 as previously stated.
Update
The completion date for the website maintenance is now planned for Tuesday morning 8/6 instead of 8/5 as previously stated.
Update
The completion date for the website maintenance is now planned for Monday 8/5 instead of 8/1 as previously stated.
Update
American Express plans an update on 8/1 that should resolve the issue. This update will also enhance the security of account information even further. It will be necessary to deactivate and reactivate American Express accounts enabled for online services in QuickBooks to resume downloading. Instructions to do this can be found in the KB articles below.
- Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230
- Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925
- Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117
- Deactivate Bank Feeds for an account (Windows and Mac) - https://community.intuit.com/articles/1764230
- Set up account for Bank Feeds (Windows) - https://community.intuit.com/articles/1760925
- Set up and use Online Banking (Mac) - https://community.intuit.com/articles/1764117
Update
American Express is still working on their website, and have not provided an estimated completion date. In the short term, any transactions that need to be in QuickBooks will have to be manually added.
Another update will be provided when more information becomes available.
Another update will be provided when more information becomes available.
Monitoring
American Express is currently performing maintenance on the website, and apologize for the inconvenience. There is no ETA for completion. In the meantime, .CSV and .PDF download features continue to be available for you to download your account activity. [These cannot be imported into QuickBooks/Quicken, but can be used to view statements.] If any transactions need to be entered into QuickBooks, they will need to be done manually until the webconnect downloads become available.