Duplicate transactions affecting some Payroll and Payments customers

Incident Report for QuickBooks

Resolved

This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.
Posted Sep 16, 2026 - 16:02 PDT

Update

We are continuing to monitor for any further issues.
Posted Sep 16, 2026 - 10:31 PDT

Monitoring

We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.

If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
Posted Sep 16, 2026 - 10:30 PDT
This incident affected: QuickBooks Online (United States) and Intuit Enterprise Suite (IES) (United States).
← Current Status Powered by Atlassian Statuspage