QuickBooks Desktop users are unable to process payments

Incident Report for QuickBooks

Resolved

This issue has been resolved. You may need to close and reopen the QuickBooks Desktop program if you are still experiencing an issue.

Posted Oct 24, 2023 - 08:57 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2023 - 08:46 PDT

Investigating

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating what's causing this, and we’ll share updates on our progress.

While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.

We apologize for the inconvenience and hope to get everything up and running soon!

Posted Oct 24, 2023 - 08:08 PDT

This incident affected: QuickBooks Desktop (United States).