Some customers unable to set up Intuit Data Protect after purchase
Incident
Report for QuickBooks
Resolved
This incident has been resolved. New orders placed that include Intuit Data Protect should allow customers to set up their service as expected. If you were impacted by this issue prior to 4/5/19, and are still unable to set up your Intuit Data Protect a support agent will need to assist you. Callbacks can be requested through QuickBooks by pressing the F1 key on your keyboard, and clicking Contact Us.
We appreciate your patience, and apologize for the inconvenience this has caused.
We appreciate your patience, and apologize for the inconvenience this has caused.
Update
New orders are now enabling customers to set up Intuit Data Protect. Work is still being done to remedy entitlements for existing completed orders. ETA on completion is approximately 12 hrs. Once work is completed, testing will be done to confirm issue is resolved.
Update
We are continuing to monitor for any further issues.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have identified an issue that is preventing QuickBooks users from being able to set up their newly purchased Intuit Data Protect service. This does not impact current Intuit Data Protect users who have already set up, and have been using the service.
There is currently no workaround for this issue, however we are working to correct this as quickly as possible. As soon as more updates are available we will post them here.
There is currently no workaround for this issue, however we are working to correct this as quickly as possible. As soon as more updates are available we will post them here.