QBDT customers are getting an error saying they need a “payroll service key"
Incident
Report for QuickBooks
Resolved
This issue has now been resolved. If you are still prompted to "enter payroll service key" when running payroll, please update your product to 2023.
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
We appreciate your patience as we worked to resolve this issue.
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
We appreciate your patience as we worked to resolve this issue.
Monitoring
Update: If you are prompted to "enter payroll service key" when running payroll, please update your product to 2023.
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
Please revisit this page periodically for the most current status on this item
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
Please revisit this page periodically for the most current status on this item
Update
If you are prompted to "enter payroll service key" when running payroll. Please update your product to 2023.
If you are on a 2023 and being prompted to “enter payroll service key”, please restart your QuickBooks and that should resolve the issue. If the issue persists and prompts to “enter payroll service key”, select the cancel button, exit employee center and manually sync your license by going to HELP - MANAGE MY LICENSE - SYNC LICENSE DATA ONLINE. Once completed you can go back to the Employee Center and run payroll.
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
Please revisit this page periodically for the most current status on this item
If you are on a 2023 and being prompted to “enter payroll service key”, please restart your QuickBooks and that should resolve the issue. If the issue persists and prompts to “enter payroll service key”, select the cancel button, exit employee center and manually sync your license by going to HELP - MANAGE MY LICENSE - SYNC LICENSE DATA ONLINE. Once completed you can go back to the Employee Center and run payroll.
(Note: You can download, install and activate 2023 here:
https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA
Please revisit this page periodically for the most current status on this item
Update
Update - We are continuing to investigate this issue, please use the work around [HELP->MANAGE MY LICENSE->SYNC LICENSE DATA ONLINE] to resolve the issue
Investigating
We are aware of an issue with some users getting a message "enter payroll service key". Customers can sync their license by going to HELP->MANAGE MY LICENSE->SYNC LICENSE DATA ONLINE. We are working to address this issue as quickly as possible and apologize for any inconvenience.
This incident affected: QuickBooks Desktop (Canada).