Some customers are unable to create or finalise a payrun - “Please wait while payrun calculations are completed”.

Incident Report for QuickBooks

Resolved

This issue has now been resolved.

Posted Sep 24, 2023 - 18:57 PDT

Update

We are continuing to investigate this issue.

Posted Sep 24, 2023 - 18:57 PDT

Investigating

We're aware that some customers are unable to process Payruns in QuickBooks Online, and are being prompted to wait while calculations are completed. Investigation has commenced and we are working on getting Payroll up and running soon. Apologies for any inconvenience that this is causing you.

Posted Sep 24, 2023 - 16:15 PDT

This incident affected: QuickBooks Online (APAC).