QuickBooks Mac 2020 - "QuickBooks lost connection" error when attempting to enable multi user mode

Incident Report for QuickBooks

Resolved

This issue is now resolved. Please open your QuickBooks for Mac 2020 and download the latest R10 update. The update can be downloaded by going to the QuickBooks menu, then choosing Check for QuickBooks Updates. Once installed you can then enable multiuser mode under the File menu. Please make sure all users have the latest R10 update installed before connecting to the company file.

For more information about setting up multiuser mode in QuickBooks for Mac please see this article https://community.intuit.com/content/L8pJEwbXd_US_en_US.

Posted Aug 12, 2021 - 08:00 PDT

Update

Fix is being implemented and should be available as soon as its been tested. We appreciate your patience.

Posted Aug 10, 2021 - 11:12 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 09, 2021 - 10:42 PDT

Identified

Root cause has been identified and engineers are working to develop a fix.

Posted Aug 09, 2021 - 10:16 PDT

Investigating

We are currently investigating this issue. There is no workaround available at this time. Company files will have to be used in single user mode until there is a resolution to this issue.

Posted Aug 09, 2021 - 10:04 PDT

This incident affected: QuickBooks Desktop (United States).