QBSE - iOS customers in the UK are unable to add bank connections

Incident Report for QuickBooks

Resolved

The fix has now been rolled out. Customers will need to update QuickBooks Self employed mobile app to get the fix.
Posted Feb 23, 2024 - 08:26 PST

Identified

Engineering team have established the root cause. The fix is being reviewed prior to deployment
Posted Feb 23, 2024 - 00:30 PST

Monitoring

We are currently addressing the iOS issue and recommend using QBO Web to access your bank account. Thank you for your patience.
Posted Feb 22, 2024 - 09:09 PST

Update

We are continuing to investigate this issue.
Posted Feb 22, 2024 - 08:39 PST

Investigating

We are aware of an incident where some QBSE app users on iOS are experiencing difficulties connecting their bank accounts, and we are actively working to resolve this issue. In the meantime, please use web version as a workaround
Posted Feb 22, 2024 - 02:56 PST
This incident affected: QuickBooks Self-Employed (EMEA).
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