Some customers can't run payroll for commission-only employees

Incident Report for QuickBooks

Resolved

The issue where QBO Payroll customers were unable to run payroll for commissions only employees has been fixed.
We appreciate your patience as we worked to resolve this issue.
Posted Jul 18, 2023 - 11:08 PDT

Update

We are continuing to investigate this issue.
Posted Jul 18, 2023 - 10:25 PDT

Investigating

Some QBO Payroll customers are experiencing an error when submitting payroll within the product. . We’re aware of this issue and are currently working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Posted Jul 18, 2023 - 10:23 PDT
This incident affected: QuickBooks Online (Canada).
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