Payments Processing across multiple applications appears to be down

Incident Report for QuickBooks

Resolved

Issue has been resolved. All merchant processing is stable and back to normal.
Posted Aug 17, 2022 - 16:15 PDT

Monitoring

Transaction processing has returned to "stable".
Posted Aug 17, 2022 - 15:51 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 17, 2022 - 15:48 PDT

Update

We are continuing to investigate this issue.
Posted Aug 17, 2022 - 15:48 PDT

Update

We are continuing to investigate this issue.
Posted Aug 17, 2022 - 15:47 PDT

Update

We are continuing to investigate this issue.
Posted Aug 17, 2022 - 15:46 PDT

Investigating

We are currently investigating this incident. This issue is causing all txn's to come back as "failed" or "declined"
Posted Aug 17, 2022 - 15:36 PDT
This incident affected: QuickBooks Online (United States), QuickBooks Self-Employed (United States), and QuickBooks Desktop (United States).