Issue with Customers and Vendors not appearing in QuickBooks Online

Incident Report for QuickBooks

Resolved

Our team has resolved the issue with searching for Customers and Vendors in QuickBooks Online. We appreciate your understanding and thank you for using QuickBooks.

Posted Feb 23, 2022 - 08:07 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 23, 2022 - 08:00 PST

Investigating

We are currently investigating reports from some users that when searching for a Customer or Vendor in QuickBooks Online, the user is not seeing the Customer or Vendor name and is instead seeing an error message. Our team is engaged and actively working to determine what is causing this issue and we will keep you updated on our progress.

Posted Feb 23, 2022 - 07:43 PST

This incident affected: QuickBooks Online (United States).