Intuit pages not loading for some users
Incident
Report for QuickBooks
Resolved
We're happy to report that the issue with customers in central Florida not being able to access Intuit pages for QuickBooks Online and QuickBooks Self-Employed has been resolved. Impacted customers have validated they're now able to access those pages without issue. We appreciate your patience and understanding and thank you for using QuickBooks.
Update
Some customers in central Florida are continuing to experience issues logging into QuickBooks Online and QuickBooks Self-Employed. We’re working with the Internet Service Provider to resolve the problem. If you are impacted by this, making sure your ISP is aware will be very helpful in our effort to resolve the issue. If you need to access your company in the interim, please use the QBO or QBSE mobile app instead. If you have access to a Virtual Private Network (VPN), that can help you bypass your ISP and allow you to access our sites. We appreciate your patience.
Update
Some customers in central Florida are continuing to experience issues logging into QuickBooks Online and QuickBooks Self-Employed. We’re working with the Internet Service Provider to resolve the problem. If you are impacted by this, making sure your ISP is aware will be very helpful in our effort to resolve the issue. If you need to access your company in the interim, please use the QBO or QBSE mobile app instead. If you have access to a Virtual Private Network (VPN), that can help you bypass your ISP and allow you to access our sites. We appreciate your patience.
Update
Our product engineers continue to work towards a resolution. We have been able to determine that the bulk of impacted users are limited to Central Florida. If you are still unable to access Intuit pages (https://accounts.intuit.com or https://selfemployed.intuit.com), we would advise you to use the QuickBooks Online mobile app or the QuickBooks Self-Employed mobile app in the interim. Users that have access to use VPN to bypass the Internet Service Provider are also able to successfully connect to those pages. Thank you for your patience.
Update
Our product engineers continue to actively monitor the issue and are working to find a resolution. If you are still unable to access Intuit pages (https://accounts.intuit.com or https://selfemployed.intuit.com), we would advise you to use the QuickBooks Online mobile app or the QuickBooks Self-Employed mobile app in the interim. Users that have access to use VPN to bypass the Internet Service Provider are also able to successfully connect to those pages. We appreciate your patience.
Update
Our product engineers continue to actively monitor the issue and are working to find a resolution. If you are still unable to access Intuit pages (https://accounts.intuit.com or https://selfemployed.intuit.com), we would advise you to use the QuickBooks Online mobile app or the QuickBooks Self-Employed mobile app in the interim. Thank you for your patience.
Update
Our product engineers are actively monitoring the issue and believe they've identified the root cause. We're partnering with one of our 3rd party vendors to find a resolution. If you are still unable to access these pages, we would advise you to use the QuickBooks Online mobile app or the QuickBooks Self-Employed mobile app in the interim. Thank you for your patience.
Monitoring
Our team is still actively working to determine what's causing this experience for you. If you're still unable to load these pages, please access your QuickBooks Online or QuickBooks Self-Employed company via the appropriate mobile app instead. Thank you for your patience.
Update
We are continuing to work on a fix for this issue.
Identified
Some users are reporting that they are unable to get Intuit-based pages for QuickBooks Online (https://accounts.intuit.com) and QuickBooks Self-Employed (https://selfemployed.intuit.com) to load for them.
Our teams are engaged and currently investigating what's happening. While they do so, we would advise you to use the QuickBooks Online or QuickBooks Self-Employed mobile app to access your company instead.
Our teams are engaged and currently investigating what's happening. While they do so, we would advise you to use the QuickBooks Online or QuickBooks Self-Employed mobile app to access your company instead.
This incident affected: QuickBooks Online (United States) and QuickBooks Self-Employed (United States).