We continuously monitor QuickBooks (US) for outages and slowdowns. If there are any service outages or interruptions, we will provide status updates here.
American Express customers may be unable to connect accounts or refresh bank feeds. This is impacting QuickBooks Online and QuickBooks Self-Employed. Please try again after scheduled maintenance has been completed by American Express.
Posted on
May 24, 13:53 PDT
Resolved -
Bank Feed issue resolved An earlier issue with American Express Credit Card connection is working again. We apologize for the interruption in service and thank you for your patience as we worked with American Express to resolve this issue.
May 23, 11:33 PDT
Investigating -
American Express Credit Card customers are currently unable to connect new accounts or refresh Bank Feeds to download transactions. This is impacting QuickBooks Online and QuickBooks Self-Employed. We are engaged with American Express Credit Card and working to find a solution. We apologize for any inconvenience this may cause.
May 23, 08:42 PDT
Completed -
The scheduled maintenance has been completed.
May 20, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:00 PDT
Scheduled -
American Express customers may be unable to connect accounts or refresh bank feeds. This is impacting QuickBooks Online and QuickBooks Self-Employed. Please try again after scheduled maintenance has been completed by American Express.
May 20, 07:55 PDT
Resolved -
This issue is taking longer than expected to fix, our engineers are working on deploying a fix. We expect this fix to be available in the next week. Thanks for being patient while we have been working to fix this issue.
May 17, 09:32 PDT
Update -
This issue is taking a little longer than expected to address, but we are working diligently to get it resolved as soon as possible.
May 13, 12:53 PDT
Identified -
Some customers are currently experiencing issues when attempting to connect their bank account to QuickBooks Online. We have identified the source of the problem and are working to have this fixed soon. An update will be provided once we are up and running again. We apologize for the inconvenience and thank you for your patience.
May 3, 10:29 PDT
Resolved -
This incident has been resolved.
May 15, 12:10 PDT
Monitoring -
A fix has been implemented and we are currently validating that all issues are resolved.
May 15, 12:00 PDT
Identified -
We are currently seeing an issue with some Desktop Payroll customers in which they are unable to submit payroll or verify a bank account due to an error.
Our engineers are working to resolve this issue as soon as possible. As we have more updates we will post them here.
May 15, 11:44 PDT
Completed -
The scheduled maintenance has been completed.
May 13, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 PDT
Scheduled -
American Express customers may be unable to connect accounts or refresh bank feeds. This is impacting QuickBooks Online and QuickBooks Self-Employed. Please try again after scheduled maintenance has been completed by American Express.
May 10, 12:38 PDT
Completed -
The scheduled maintenance has been completed.
May 12, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 PDT
Scheduled -
American Express customers may be unable to connect accounts or refresh bank feeds. This is impacting QuickBooks Online and QuickBooks Self-Employed. Please try again after scheduled maintenance has been completed by American Express.
May 10, 17:16 PDT